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​Your privacy is very important to us. We will keep your details secure and never use your data for anything other than to update you about For Rutland and our fundraising activities and events. We only ask for the information we need.​

When we record and use your personal information we will not sell or share it with any other parties, unless in exceptional circumstances when we are legally obliged to do so. ​


We handle and store your personal information in line with the law - including the General Data Protection Regulation.

How we collect your data

We collect your information from you in the following ways:​


When you

  • complete the electronic registration form on our web site to request more information

  • call us and speak to a member of our fundraising team and give your verbal permission to collect your data

  • sign your name on a registration form for any of our events (and give your written permission to collect your data)

  • request to volunteer at any of our events (and give your permission to collect data)

  • provide your details for Gift Aid with a donation


What we ask for

We ask you to give us your name, address, email address and/or phone number.

How we store your information 

If you join our mailing list, or become a member of the fund raising team, your information will be stored on a secure database. Paper records may also be kept in lockable cabinets at the Citizens Advice Offices in Oakham. 

Citizens Advice Rutland is the data controller for your personal information and is responsible for keeping this information safe. All of our staff, and volunteers as appropriate have received Information Assurance training.

If you have any questions about how your information is collected or used, you can contact the data controller based at Citizens Advice Rutland in the following ways:

In Person: 56 High Street, Oakham, Rutland, LE15 6AL during the following hours:

Monday 10am - 5pm, Tuesday/Thursday 10am -1pm, or Friday 10am - 4pm.

By Phone: 01572 757420 - Monday - Friday, 9am - 5pm

You can contact us to

  • find out what personal information we hold about you

  • correct your information if it’s wrong, out of date or incomplete

  • request we delete your information

  • ask us to limit what we do with your data

  • ask us to give you a copy of the data we hold 


You can find out more about your data rights on the Information Commissioner’s website.

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